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Privacy Policy

This Privacy Policy describes how Luxos (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from https://www.luxos.co.uk.

1. Information We Collect

When you use our website, we may collect the following types of information:

Personal Information

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely via third-party providers)

Order Information

  • Products purchased
  • Order history
  • Transaction details

Technical Information

  • IP address
  • Browser type and device information
  • Cookies and usage data

2. How We Use Your Information

  • Process and fulfil your orders
  • Communicate with you about your order or account
  • Provide customer support
  • Improve our website and services
  • Prevent fraud and ensure security
  • Comply with legal obligations

3. Marketplace Data Sharing

As Luxos operates as a marketplace platform, we may share relevant order information with:

  • Independent sellers (to fulfil your order)
  • Logistics and courier partners (for delivery)
  • Payment providers (to process transactions)

We only share the information necessary to complete your order.

4. Payment Information

All payments are processed securely through third-party payment providers. We do not store or have access to your full payment card details.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality
  • Analyse website traffic
  • Improve user experience

You can manage or disable cookies through your browser settings.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfil orders
  • Comply with legal and tax obligations
  • Resolve disputes

7. Your Rights (UK & EU Users)

Under applicable data protection laws, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Request data portability

To exercise these rights, please contact us using the details below.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data, including secure servers and encryption where applicable. However, no method of transmission over the internet is 100% secure.

9. International Transfers

As we operate globally, your data may be processed outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

10. Third-Party Services

We may use trusted third-party services (e.g. payment processors, analytics providers, couriers). These providers only process your data as necessary and are required to protect your information.

11. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and continued use of the website constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us:

Email: support@luxos.co.uk

Address: Office 316 Imperial Chambers, 10-17 Seven Ways Parade, Woodford Avenue, Gants Hill, London, United Kingdom, IG2 6JX

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